Legal
Refund & Cancellation
Transparent refund slabs. No hidden fees. Compliant with E-Commerce Rules 2020.
Cancellation Slabs
| When you cancel | Refund | Retained |
|---|---|---|
| More than 30 days before departure | 90% | 10% processing fee |
| 15 - 30 days before departure | 50% | 50% retained for vendor commitments |
| 7 - 14 days before departure | 25% | 75% retained — late cancellation |
| Less than 7 days | 0% | Non-refundable (travel insurance may apply) |
| No-show on departure day | 0% | Non-refundable |
How to Cancel
- Log into your account → My Trips → Click Cancel Booking
- OR email cancel@wanderverse.in with booking reference
- OR WhatsApp our support line on the number listed in your confirmation email
When We Cancel
If WanderVerse cancels a trip (insufficient group size, safety, force majeure), you receive 100% refund within 7 working days OR free rebooking on another date at no extra cost.
Refund Timeline
- Razorpay refunds: 5-7 working days to card/UPI, 10-14 days to net banking
- Manual refunds (rare): bank transfer within 14 working days
- Delays due to your bank are beyond our control
Non-Refundable Items
- Visa processing fees (if any)
- Travel insurance premium
- Third-party services like flight tickets, special event passes (refund governed by those providers)
- Custom tours booked for private groups — case-by-case based on costs already committed
Trip Insurance
We strongly recommend trip insurance for cancellations due to medical emergencies, bereavement, or natural disasters — covers scenarios our standard policy does not. We partner with ICICI Lombard and Tata AIG.
Disputes
Contact our Grievance Officer at dpo@wanderverse.in. If unresolved, arbitration under Consumer Protection Act 2019 / E-Commerce Rules 2020.